Last Updated: September 2025
At Custom Threadz Clothing, we pride ourselves on providing high-quality clothing and gifts. Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refunds
We only offer refunds under the following condition:
The item received is faulty, defective, or damaged.
Refunds are not available if:
You change your mind after purchase.
You order the wrong size.
The item does not suit your personal preference.
2. Reporting a Faulty Item
If you believe your item is faulty or defective, please contact us within 14 days of receiving your order at:
📧 support@customthreadz.shop
Please include:
Your order number
A description of the defect
Clear photos showing the issue
3. Assessment & Approval
Once we receive your request, we will assess the claim.
If the item is confirmed as faulty, we will provide a refund or replacement (at your choice, subject to stock availability).
If the claim does not meet our faulty-item criteria, a refund will not be issued.
4. Return of Faulty Items
In most cases, you may be required to return the faulty item before a refund or replacement is processed.
Return shipping costs for faulty items will be covered by Custom Threadz Clothing.
5. Refund Method
Approved refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions about this Refund Policy, please reach out:
📧 support@customthreadz.shop
